FAQs

SHIPPING

We know you like free shipping and so do we!

Shipping charges are included in the price of the monthly subscription for all orders shipping within the contiguous Unites States.

Additional charges apply when shipping to Hawaii, U.S. Territories and foreign countries.

 

SUBSCRIPTION BILLING  

You will be charged $59.97 immediately when you order your first box.

Thereafter, and for all subsequent boxes, you will be automatically billed $59.97 approximately 3 weeks prior to shipment of your next box.

You will continue to be billed 4 times a year until you cancel.   

 

CANCELING A SUBSCRIPTION

Need to cancel a subscription?

Not a problem! Contact us at customercare@hotflashybox.com or call (800) 835-2486 for assistance.

If you have already been billed, prior to cancellation, your cancellation will take effect the following billing cycle.  


RETURNING OR EXCHANGING A BOX 

Returns
We want you to be delighted with your Hot Flashy Box– and we're sure you will be– but if for any reason you're not satisfied, simply contact us at customercare@hotflashybox.com or call (800) 835-2486 within 21 days of receiving your Hot Flashy Box and we will give you a refund. 

Exchanges (if applicable)

Defective or damaged products will be replaced through our fulfillment company.    

If you need to exchange an item, send us an email at customercare@hotflashybox.com or call (800) 835-2486 for assistance.